S. 264In Committee
Improving Veterans’ Experience Act of 2025
Establishes a Veterans Experience Office within VA to oversee and improve veterans’ and beneficiaries’ customer experience with VA benefits and services through 2028
Plain-English overview
What this bill does
Establishes a Veterans Experience Office within VA to oversee and improve veterans’ and beneficiaries’ customer experience with VA benefits and services through 2028
Key points
- Establish Veterans Experience Office
- Require VA customer experience reporting
- Direct collection of veteran satisfaction data
- Review VA customer service efforts
Current status
Where it stands
Status
In Committee
Latest action
2025-01-28 — Read twice and referred to the Committee on Veterans' Affairs.
Related context
Topics and policy areas
undefinedArmed Forces and National SecurityCongressional oversightData collection, sharing, protectionDepartment of Veterans AffairsExecutive agency funding and structureGovernment information and archivesGovernment studies and investigations